Shipping policy

Shipping Policy – Wonderwall Gallery

Last updated: January 29, 2026

We ship worldwide—clear, no surprises.

Free Shipping

•  Hong Kong: Free on orders over HKD 600

•  Macao: Free on orders over HKD 900

•  Japan, Singapore, Taiwan, Thailand: Free on orders over HKD 1,200

•  United States, United Kingdom, Canada, Australia: Free on orders over HKD 2,400

•  All other countries: No free shipping

Important: Free shipping does not apply to oversized or heavy art pieces (framed >50cm or >5kg). Extra handling fee of HKD 100–300 applies even on qualifying orders—shown at checkout. All other items qualify.

Hong Kong & Macao Delivery

•  Eligible free shipping orders (over HKD 600 HK/HKD 900 Macao): Shipped via SF Express.

•  Under threshold: SF Express Pay on Delivery, pay flat fee on arrival.

•  Note: Pay on Delivery may not be available for all addresses—checkout will confirm.

Shipping Costs (if under threshold or extra fee applies)

•  Hong Kong: HKD 50 flat

•  Macao: HKD 80 flat

•  Japan/Singapore/Taiwan/Thailand: HKD 150–350

•  US/UK/Canada/Australia: HKD 300–600

•  Other Asia: HKD 150–350

•  Europe (excl. UK): HKD 250–500

•  Rest of world: HKD 400–900+ (exact at checkout)

•  Oversized/heavy: Add HKD 100–300

Includes tracking + insurance. Rates live-calculated.

Delivery Times

•  Hong Kong & Macao: 3–7 business days

•  Japan/Singapore/Taiwan/Thailand: 5–10 business days

•  US/UK/Canada/Australia: 7–14 business days

•  Other countries: 7–30 business days (customs may delay)

Ships in 1–3 business days (custom up to 7). Tracking emailed instantly.

Carriers

•  Hong Kong/Macao: SF Express (Pay on Delivery)

•  International: DHL, FedEx, trusted regional partners

Customs & Duties

International: You pay duties, taxes, VAT/GST, or fees. We declare accurately—no cover/refund. Check local rules.

Support

•  Damage/loss/delay: Contact within 48 hours (photos + order)

•  Email: info@wonderwall.today

•  WhatsApp: +852 4462 1195

Additional

•  Wrong address? Reship costs on you.

•  We reserve the right to change carriers or fees—current rates shown at checkout.

Questions? We’re here.