Refund policy
Refund & Returns Policy
We want you to love your purchase. If something isn’t quite right, here’s how returns work.
Returns & Exchanges
- You have 14 days from delivery to request a return or exchange.
- Items must be unused, in original condition, with all tags/packaging intact.
- Art prints, originals, custom/framed pieces, and sale/final sale items are non-returnable unless defective.
- Contact us at info@wonderwall.today or via WhatsApp at +852 4462 1195 (include your order number and photos) before shipping anything back.
Refund Options
- Defective or damaged items: if we confirm damage or defect upon arrival, you’ll get a full refund to the original payment method (minus original shipping if applicable).
- All other approved returns (change of mind, wrong size/style, etc.): refunded as store credit only (no cash refund).
- Order cancellation: if you cancel before shipment, we may charge a 5% restocking fee; the balance is issued as store credit. Once shipped, no cancellations.
Process
- Reach out within 14 days.
- We’ll reply with approval and return instructions (prepaid label if eligible).
- Ship back within 7 days of approval.
- Refunds/credits are processed within 10 business days after we receive and inspect the item.
Exceptions
- Oversized/heavy artwork: return shipping at the customer’s expense.
- International orders: return shipping is not covered; duties/taxes are non-refundable.
- Final sale items: no returns, refunds, or exchanges.
Questions? Email or WhatsApp us. This policy last updated November 10, 2026.